Refund policy

 

🔁 Return & Refund Policy – COKART

At COKART, your satisfaction is our top priority. If something isn’t right, we’re here to help.

✅ Returns Eligibility

You can request a return within 7 days of receiving your order if:

  • You received a damaged, defective, or wrong product.

  • The item is unused, in original packaging, and in resellable condition.

  • You provide unboxing video/photos as proof (required for damaged/defective items).

❌ Non-Returnable Items

Returns are not accepted for:

  • Items without original packaging or signs of use.

  • Change of mind or dislike of product.

  • Replacements and Exchanges for damaged products will be delivered in 3-5 days.

💰 Refunds Process

  • Once we receive and inspect the returned product, your refund will be credited within 3–7 business days.

  • Refunds will be issued to the original payment method or via UPI/Bank Transfer in case of Cash on Delivery orders.

🚚 Return Pickup

  • We offer free reverse pickup in most serviceable locations.

  • If reverse pickup is unavailable, you may be asked to self-ship the product. Shipping charges for self-returns are refunded if your return is accepted.

📩 How to Request a Return

Please contact us within 7 days of delivery:

  • 📧 Email: cokart.shop@gmail.com

  • 📱 WhatsApp: +91 9162287954

  • Include your Order ID, reason for return, and clear photos/video

🕐 Return Window

Return requests are accepted within 7 days of delivery only.

Thank you for shopping with COKART. We’re committed to providing a smooth and trustworthy experience.